Technical Assistance

Receive technical support from an actual engineer for everything from one-off questions about any of our products to project-based assistance.

Training options that work with you

Whether you're new to Perspectives or a power-user, our training covers the topics you need, when you need it.

For developers new to the platform, we can provide in-depth training that covers all areas from initial project setup, to application customization, to deploying your finished application. Training ensures you get off to a strong start and minimizes the learning curve.

For those developers that know their way around Perspectives but need guidance to solve a particular challenge, we offer a custom training session where you set the agenda. Our graph application experts cover what's top of mind and help you past any hurdles.

Technical assistance from an actual engineer

There's no middle-man. When you call our technical support line or submit a support request, you can be confident you're working directly with one of our highly technical engineers. They're the real deal, and work tirelessly to get you the answers you need.

We also offer project-based technical support where you pay for a block of hours and we'll work alongside your engineers.

 

Expert technical assistance from an actual engineer

The role of technical assistance in solving technical challenges

When you have a complex set of integrated technologies and unique IT and security policies, it can be a challenge to identify the root cause of issues. With technical assistance, our engineers become an extension of your team to help troubleshoot and resolve the most technically challenging issues. 

We work with you to understand your environment, and then apply our experience working with 100s of different technologies.

How expert technical assistance helps with your Tom Sawyer Perspectives queries

Expert technical assistance can provide invaluable support in addressing your Perspectives queries. Our experienced technical support team can provide you with detailed and accurate information about the issue you are experiencing. They can walk you through the steps necessary to diagnose any problems and recommend a solution.

Additionally, they can provide you with tips and best practices to help you with similar issues in the future. By working with our expert technical support team, you can also gain a deeper understanding of the technology you are using and how it operates.

Utilizing expertise to decode complex Perspectives questions

When faced with complex Perspectives questions, it may be difficult to know where to start. However, by utilizing our expertise in the subject matter, we can provide you the assistance and technical support you need. We have the resources to help you interpret the information and provide you with an answer quickly.

Our customer support team goes through extensive training to ensure you understand the data and gives you a clear step-by-step plan to follow. By having a team of experts that is only a phone call away, you can contact us and have confidence that a solution is on its way.

Utilizing expertise to decode complex Perspectives questions

 

When technical assistance can make a big difference

Technical assistance can make a big difference in a variety of situations. For example, when dealing with a complex tech stack, having an expert on hand to troubleshoot issues and provide guidance can save time and frustration.

Additionally, technical assistance can be crucial in helping you optimize your use of the technology, ensuring that you are getting the most out of it and staying up-to-date with new developments. It is a valuable resource we offer all of our customers not only as needed technical support, but as an extension of your team.

When technical assistance can make a big difference

 

Flexible technical assistance options

Free

Product Support

Available for evaluators and customers with a current maintenance contract. When you've tried everything but are still stumped, report an issue or ask product questions—our technical support team is there. Covers everything from installation to deployment.

Hourly

Project-Based Assistance

When traditional product support isn't enough, our graph experts are available to help solve a challenging graph issue, integrate graph visualizations or graph analytics with other technologies in your stack, and much more. Pay by the hour for the skill levels and expertise required.

Practical tips for leveraging technical assistance in Perspectives

Technical assistance can be an invaluable resource for individuals, businesses, and organizations in need of support. Leveraging our experts can be a valuable resource for developers and organizations as a whole. By identifying your needs, communicating clearly, being open to feedback, and following up, you can maximize the benefits of our assistance and achieve your goals.

Here are some practical tips for leveraging technical assistance in Perspectives.

Practical tips for leveraging technical assistance in Perspectives

 

  • Identify your needs: Before seeking technical assistance, it is important to identify your specific needs. This will help you to find the best solution for your situation and enable you to communicate your needs effectively. Make a list of the specific areas where you require help and prioritize them.

  • Communicate clearly: When you reach out to receive technical assistance, make sure you communicate your needs clearly. Provide as much detail as possible about your situation, including any relevant background information. This will help us to understand your needs and provide the appropriate level of support.

  • Be open to feedback: Our technical assistance team can offer valuable feedback and insights that can help you to improve your performance. Be open to suggestions and recommendations, and be willing to make changes to your approach based on their feedback.

  • Follow up: After receiving technical assistance, it is important to follow up with any issues or questions to ensure that the support was effective. This can help you to identify any areas that may require additional support and enable you to make adjustments as needed.

The impact of effective live support on your Perspectives experience

Effective live support has a significant impact on your experience as a customer. When you have access to prompt, knowledgeable, and friendly support, you are more likely to have a positive experience and feel satisfied with the service or product you received.

One of the key benefits of effective live support is that it allows you to quickly resolve any issues or concerns you may have. Instead of waiting for an email response or being put on hold for an extended period of time, you can receive immediate assistance and get your questions answered in real-time. This can save you valuable time and prevent frustration and stress.

I was very happy with the consulting services we received. Tom Sawyer Software has been a very good partner. The work was wonderful and we look forward to future releases where we can reengage with more services from them.

TIBCO
Chris Marta, Director of Product Management and Strategy @ TIBCO

Contact us today

Contact technical support or request a quote for your project.